Is your Facebook Messenger call disconnecting instantly?
Imagine the inconvenience when important calls drop abruptly, causing communication gaps.
I’m here to help with a step-by-step guide for Android and iOS users to resolve this issue effectively. Let’s dive in.
2. Update Facebook Messenger to the latest version.
3. Restart your device.
4. For Android: Clear app cache and data; For iOS: Uninstall and reinstall the app.
5. Check and enable necessary permissions.
6. Uninstall or deactivate conflicting apps (e.g., call recorders, call blockers, VPN).
1. Check Your Internet Connection
Your internet connection plays a significant role in the quality of your calls.
If the call ends immediately after starting, check your Wi-Fi or mobile data connection and make sure you have a stable internet connection.
You might need to move closer to your router or switch to a different Wi-Fi network.
2. Update Your App
Outdated versions of the Facebook Messenger app can cause technical glitches and might not support new features.
Keep your app updated to the latest version to avoid such issues. Update your app through the Google Play Store (Android) or Apple App Store (iOS) by visiting the app’s page and selecting the ‘Update’ option if available.
3. Restart Your Device
Sometimes, a simple restart can fix numerous technical hiccups. Power off your device, wait a few seconds and then power it on again.
This helps close all background processes, free up memory and may fix any minor bugs causing the issue.
4. Clear App Cache and Data (Android)
Clearing the app’s cache and data can resolve issues arising from corrupted cached data. To clear the cache and data on an Android device, follow these steps:
- Go to ‘Settings’ and select ‘Apps’ or ‘Application Manager.’
- Find ‘Facebook Messenger’ and tap on it.
- Tap ‘Storage’ and then select ‘Clear Cache.’
- To clear the app data, select ‘Clear Data.’ (This may log you out of the app, and you’ll have to log in again.)
As for iOS devices, the only way to clear the cache is by reinstalling the Facebook messenger app, which I’ll share in the next step.
5. Reinstall the App
If the issue persists, you may want to reinstall the app:
- Uninstall the app from your device.
- Restart your device.
- Reinstall Facebook Messenger from the Google Play Store (Android) or Apple App Store (iOS).
- Log in and check if the problem persists.
- Tap and hold the ‘Facebook Messenger’ app on your iOS home screen.
- When the apps start to wiggle, click on the ‘X’ at the top left corner of the Messenger app icon.
- Confirm you want to delete the app by tapping ‘Delete.’
- After the app has been deleted successfully, go to the ‘App Store’ and search for ‘Facebook Messenger.’
- Install the app, log back into your account, and check if the issue has been resolved.
- Be aware that deleting the app will likely log you out, and you’ll need to log in again once you reinstall the app.
6. Check for Conflicting Apps
Some devices may have built-in or third-party apps that interfere with Facebook Messenger.
These apps might include call recording, call blocking, or VPN services.
If you recently installed any such app, try uninstalling or disabling it to see if it resolves the issue.
7. Adjust App Permissions
Here’s how to check the permissions for Facebook Messenger on Android and iOS devices.
Facebook Messenger requires certain permissions on your Android device to function correctly.
- Go to ‘Settings’ on your device.
- Scroll down and select ‘Apps’ or ‘Application Manager.’
- In the list of apps, find and select ‘Facebook Messenger’.
- Tap on ‘Permissions’.
- Ensure that the necessary permissions (like Microphone, Camera, Contacts, etc.) are enabled here.
If any necessary permissions are disabled, it may lead to issues such as calls ending immediately.
Like Android, Facebook Messenger on iOS devices also needs specific permissions to provide all its features.
- Open the ‘Settings’ app on your iOS device.
- Scroll down to find and select ‘Messenger’.
- Check the permissions given to the Messenger app under ‘Allow Messenger to Access’.
- Ensure that relevant permissions (like Microphone, Camera, Contacts, etc.) are enabled.
Remember, disabling any necessary permissions can lead to functionality issues with the app.
In conclusion, the abrupt ending of calls on Facebook Messenger could be due to various reasons, including outdated apps, internet issues, or lack of permissions.
The provided solutions for Android and iOS devices should typically resolve the issue.
Occasionally, problems could arise from Facebook’s server side. Remember to have these solutions at hand for easy reference.
If you find this guide helpful or have other queries regarding this issue, please leave a comment below.
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